06 May 2017

How To Solve Hipchat4 on Linux : "Make sure you have an internet connection and try again.."

I need to work with Hipchat and didn't have any problem running hipchat client on my Linux machines, since I move to Hipchat4 and installed it on my Debian 9 Stretch with Kernel 4.9. The Hipchat4 Linux Client is unable to connect to the internet and an error message appears "Make sure you have an internet connection and try again..". The internet is ok and everything is ok, so this is without doubt a bug in the Hipchat4 Linux client with newer Linux system. I didn't find this problem with my older Linux machine like Debian 8, Ubuntu 14.04 and older releases.

After wandering around the internet, I've finally found a solution and quite simple. Here are the steps :

1. Create a symbolic link to a library to the Hipchat4 library.
sudo ln -s /usr/lib/x86_64-linux-gnu/libcrypto.so.1.0.2 /opt/HipChat4/lib/libcrypto.so.1.0.2
sudo ln -s /opt/HipChat4/lib/libcrypto.so.1.0.2 /opt/HipChat4/lib/libcrypto.so

2. Relaunch the Hipchat4 Linux Client.

System I'm Using :

  • Hipchat4 Linux Client 4.0.1517
  • Debian 9 Strecth 
  • Kernel 4.9.0-2-amd64

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